Legal
Shipping Policy
Every Avyaya piece is carefully packed and insured for its journey to you. Here's everything you need to know about our shipping.
Last updated: July 2025
Free Shipping
Orders ₹5,000+
Processing
1–2 Business Days
Fully Insured
Every Shipment
International
Available
Processing Times
Each Avyaya jewellery piece is quality-checked and lovingly packed before dispatch. Standard processing time is 1–2 business days from order confirmation.
Custom Orders
Custom or bespoke pieces require 4–8 weeks for production, plus standard shipping time. You will be notified when your order is ready to ship.
Orders placed after 2 PM IST or on weekends/public holidays will begin processing the next business day.
Delivery Partners
We partner with reputable courier services to ensure safe and timely delivery of your jewellery. Our primary partners include:
Blue Dart
DTDC
Delhivery
FedEx
The courier partner is selected based on your delivery location to ensure the fastest and safest option.
Domestic Shipping (India)
| Zone | Timeframe | Shipping Cost |
|---|---|---|
| Metro Cities | 2–4 business days | Free on orders above ₹5,000 | ₹150 below |
| Tier 2 & 3 Cities | 3–6 business days | Free on orders above ₹5,000 | ₹200 below |
| Remote Areas | 5–10 business days | Free on orders above ₹5,000 | ₹350 below |
| Express Delivery | 1–2 business days | ₹499 (Metro cities only) |
International Shipping
We ship to select international destinations. International orders are shipped via FedEx International Priority or DHL Express.
SAARC Countries
5–7 business days
Nepal, Sri Lanka, Bangladesh, etc.
Asia Pacific
7–10 business days
UAE, Singapore, Malaysia, etc.
USA / Europe
10–15 business days
All major destinations
⚠ Customs & Duties
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These are not included in our shipping charges.
Order Tracking
Once your order is dispatched, you will receive an email and SMS with your tracking number and a link to track your shipment in real time. You can also track your order from your Avyaya account dashboard under "My Orders".
Packaging & Insurance
Every Avyaya piece is presented in our signature gift box, wrapped in tissue, and sealed in a discreet, tamper-evident shipping box. All shipments are insured at full declared value. In the unlikely event of loss or damage during transit, we will replace or refund your order.
Your jewellery is packed in our signature keepsake box — perfect for gifting, no extra gift-wrapping needed.
Delays & Issues
While we strive for timely delivery, delays may occasionally occur due to weather conditions, courier strikes, or high-demand periods (festivals, holidays). If your order is significantly delayed, please contact us and we will investigate immediately.
If your package arrives damaged, please take photographs immediately and contact us within 48 hours at avyayajewels@gmail.com.
Address Accuracy
Please ensure your delivery address is complete and accurate at the time of ordering. Avyaya is not responsible for delivery failures or delays due to incorrect address information provided by the customer. If you need to change your address after placing an order, contact us immediately — we can make changes only before the order is dispatched.
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