Legal
Privacy Policy
Your privacy matters to us. This policy explains how Avyaya collects, uses, and protects your personal information.
Last updated: July 2025
Information We Collect
Personal Information
When you create an account or place an order, we collect information such as your name, email address, phone number, shipping address, and billing information.
Transaction Data
Details about purchases you make through our platform, including the products ordered, prices, and payment method type (we do not store full card numbers).
Usage Data
Information about how you interact with our website, such as pages visited, time spent, links clicked, and your device and browser information.
Communications
Any messages, inquiries, or feedback you send us through our contact form or email.
How We Use Your Information
- Process and fulfill your orders, including sending order confirmations and shipping updates
- Provide customer support and respond to your inquiries
- Send you transactional emails and, with your consent, marketing communications
- Personalize your shopping experience and recommend products you may love
- Improve our website, products, and services through analytics
- Prevent fraud and maintain the security of our platform
- Comply with legal obligations and enforce our terms
Data Security
We implement robust security measures to protect your personal data, including SSL encryption for all data transmissions, secure servers, and regular security audits. Payments are processed by Razorpay, a PCI-DSS compliant payment gateway — we never store your full card details.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.
Your Rights
You have the following rights regarding your personal information:
Access
Request a copy of your personal data
Correction
Update inaccurate or incomplete data
Deletion
Request erasure of your personal data
Portability
Receive your data in a portable format
Objection
Object to certain processing activities
Opt-out
Unsubscribe from marketing at any time
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is typically retained for the duration of your account plus 3 years. You may request deletion at any time, subject to legal requirements.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us: