Legal
Refund Policy
We want you to love every Avyaya piece. If something isn't right, here's how we make it right.
Last updated: July 2025
7-Day Return Window
From delivery date for eligible items
Easy Exchanges
Size or style swaps within 14 days
Custom Orders
Non-returnable unless defective
Eligibility for Refund
To be eligible for a refund, your item must meet all of the following conditions:
- ✓Returned within 7 days of delivery date
- ✓Item is unused, unworn, and in its original condition
- ✓All original tags, certificates, and packaging are intact
- ✓Item has not been resized, altered, or engraved
- ✓Return request has been approved by our team prior to shipping
Non-Refundable Items
The following items are not eligible for refund or return:
- ✕Custom or bespoke jewellery pieces made to your specifications
- ✕Items that have been resized, engraved, or otherwise customised
- ✕Items showing signs of wear, damage, or alteration
- ✕Items returned without original packaging or certification
- ✕Sale or discounted items (unless defective)
- ✕Gift cards
Refund Process
Initiate Request
Email us at avyayajewels@gmail.com with your order number, reason for return, and photos of the item within 7 days of delivery.
Await Approval
Our team will review your request within 2 business days and send you a Return Authorization and prepaid return label if approved.
Ship the Item
Carefully pack the item in its original packaging and drop it off at the designated courier location. Keep your tracking receipt.
Inspection
Once we receive the item, our quality team will inspect it within 2 business days to ensure it meets return conditions.
Refund Issued
Upon successful inspection, your refund will be processed to your original payment method within the timeline below.
Refund Timeline
| Payment Method | Refund Timeline |
|---|---|
| Credit / Debit Card | 5–7 business days |
| Net Banking | 3–5 business days |
| UPI | 1–3 business days |
| Avyaya Store Credit | Instant |
Shipping charges are non-refundable unless the return is due to our error or a defective item.
Exchanges
We offer exchanges within 14 days of delivery for size or style changes, subject to availability. Exchanges are processed as a return + new order. If the new item is of higher value, you will need to pay the difference. If lower, the difference will be refunded.
To initiate an exchange, contact us at avyayajewels@gmail.com with your order details.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photographs of the damage and original packaging. We will arrange a full replacement or refund at no additional cost, including return shipping.
Our Quality Promise
Every Avyaya piece undergoes rigorous quality inspection before dispatch. In the rare event of a manufacturing defect, we take full responsibility.
Contact Us
Have questions about a refund or return? Our team is here to help.
Contact Support